Shipping policy

  1. Shipping Countries
    We deliver products to the following countries:
    • Austria
    • Belgium
    • Bulgaria
    • Hungary
    • Germany
    • Greece
    • Denmark
    • Ireland
    • Spain
    • Italy
    • Cyprus
    • Latvia
    • Lithuania
    • Luxembourg
    • Malta
    • Netherlands
    • Poland
    • Portugal
    • Romania
    • Slovakia
    • Slovenia
    • Finland
    • France
    • Croatia
    • Czech Republic
    • Sweden
    • Estonia
  2. Order Processing Time
    • Order processing time is 1 business day.
    • Orders placed after 10:00 PM (Polish time) will be processed the next day.
  3. Shipping Methods
    We offer the following shipping options:
    • Standard courier delivery (Poland: 2-3 business days, other countries: 3 to 7 business days).
  4. Shipping Costs
    Shipping costs depend on the destination country and selected shipping method:
    • Standard courier delivery within Poland (5 euros)
    • Standard courier delivery to other countries (19 euros)
  5. Taxes and Duties
    Please note that international orders may be subject to additional customs duties, taxes, or fees according to local regulations. These charges are the responsibility of the buyer.
    We cannot control or predict the amount of these charges and recommend contacting your local customs office for more information.
  6. Order Tracking
    After your order is shipped, we will send you a tracking number that allows you to track your order via [tracking system, e.g. DHL, UPS, DPD, or local post].
  7. Shipping Issues
    Pulse Play shop is not responsible for damaged or lost goods during shipping. If you receive damaged goods, please contact the carrier to file a claim.
  8. Shipping Address
    Please ensure that you provide the correct shipping address. We are not responsible for shipping to an incorrect or incomplete address.
  9. Contact Information
    If you have any questions regarding shipping, please contact our customer support team:
    • Email: support@pulseplay.shop