Complaint Policy

If the purchased product is defective, please follow the procedure outlined below to file a complaint.Our goal is to provide you with the best service and a quick resolution to the problem.

Filing a Complaint:

• 1. To file a complaint, please send an email to: support@pulseplay.shop, providing the following details.
• 2. Order number.
• 3. Description of the problem or defect with the product.
• 4. Photo or video illustrating the defect.
• 5. Information on your preferred solution for the complaint (e.g., product exchange or refund).

  Complaint Review:

  • 1. After receiving the complaint, our team will review the case within 3 working days.
    • 2. If the complaint is deemed valid, we will offer a solution, which may include:
      • a)Exchange of the product for a new one. 
        • b)Full refund for the defective product.
          • 3. If the complaint is not considered valid, the customer will be informed of the reasons for the decision.

Return Procedure:

• 1. The customer will receive instructions on how to return the product.
• 2. The cost of return shipping will be covered by the seller.

  Refund:

  • 1.The refund for the defective product will be issued to the same account from which the payment was made, within 7 working days from the approval of the complaint.

    Contact:

    For any questions regarding the complaint procedure, please contact: support@pulseplay.shop